How do you ship?

 

We ship via USPS.

 

Why didn’t I get an Order Confirmation or Tracking Number sent?

 

Immediately upon ordering, you will be sent an e-mail of an order confirmation that we encourage you to review. Similarly when your order leaves our fulfillment center, you will generally be emailed a completion notice and the USPS tracking numbers for your shipment.

If you are not receiving these correspondences, it is generally due to an incorrect e-mail address for your account or your e-mail provider or e-mail client has outside mail blocked via a spam blocking software package. If you are not receiving e-mail, please check your registered e-mail address within your profile by logging in.

Also if you or your e-mail provider are using spam block software, please make sure the domain mywhodatstore.americommerce.com is excluded from filtering.

 

Why doesn’t my tracking number work on the USPS website?

 

Tracking Numbers are generated and emailed at our fulfillment center at the time your package is prepared for shipping.

USPS often requires additional time to get this information available to you online.

The tracking numbers are generally available within 12-24 hours after the notification e-mail is sent.

 

What forms of payment do you accept?

 

We accept Visa, MasterCard, Discover, and American Express.  You can enter your credit card number via our secure server with the assurance that all information is secure and safe.

 

Do you ship to PO boxes?

 

No.

 

What are my shipping charges?

 

They will appear in your shipping calculator when placing the order.

I’ve made a mistake.  How do I cancel my order?

To cancel an order, please submit the request to info@mywhodatstore.com  Please include the order number and reason for the cancellation.  Note that the request must be received prior to the order being shipped.

How do I add or subtract an item to my order after it’s been placed?

 

To amend an order, please submit the request through info@mywhodatstore.com  Please include the order number as well as the product # and description.  Note that the request must be received prior to the order being shipped.

What is your product return policy?

 

On all products not covered by the exemptions listed below we offer a 30 day money back guarantee. This guarantee includes the purchase price of the product(s) only and is not extended to any shipping and handling fees that may have occurred.  The products must be returned in new, unworn condition with all original product tags intact.

Damaged or Defective Items:

 

If you receive a damaged or defective item, please contact us immediately at info@mywhodatstore.com.  We cover shipping charges if there was damage to the item due to shipping.

If there is extensive damage to the carton, please refuse delivery of the order and contact us immediately at info@mywhodatstore.com.  Please include your order number when you contact us.

Return Exceptions:

Returns or Exchanges cannot be granted on any special order products, authentic merchandise, customized products, or sale items.

Product Warranties:

We guarantee the product to be delivered in satisfactory condition after which any issues concerning quality, wear, or defective workmanship are solely the responsibility of the manufacturer.

To Exchange Or Return:

email us at returns@mywhodatstore.com.